General Manager - Communications

Role & responsibilities:

Contribute to design and effectively execute global, integrated communications plans aligned with the business vision and strategy and the local/Operating Unit needs and process to engage customers, media, external stakeholders and colleagues, through a clear messaging framework, content development and deployment strategies.

Understand both the competitive market landscape and local growth opportunities such as infrastructure development, demand for solutions to address aging populations and mobility, digital transformation including new technology/tools and a broad product portfolio to meet diverse needs across Indias Tier I, II and III cities. Apply this knowledge to effectively communicate Otis as expert, experienced, agile and customer-centric capable of solving customer and passenger needs and supporting both the Make in India initiative as well as being a key player in the global elevator/escalator manufacturing ecosystem.

Preferred candidate profile:

• Strategic Advisor to Operating Unit leadership

  Consult and advise on leadership messaging, crisis and reputation management, colleague messaging/engagement, product/service awareness/amplification campaigns and customer engagement, social impact programs

• Public Relations

  : Pitch and arrange media and third-party influencer interviews with leaders or local subject matter experts, including preparing talking points and FAQs, to support paid and earned campaigns.

• Crisis Management and Communications:

  Be mindful of the public perception companies develop following a crisis and counsel leaders accordingly in crisis situations to protect the companys reputation

• Liaison

  : Acts as the key India point of contact for the Director, Communications APAC & China and World Headquarters CoEs to ensure delivery of assets and information, effective communication, and program support requests are clearly communicated

• Roll-Out:

  Coordinate, communicate and distribute Otis-wide, regional and operating unit programs and messaging ensuring customer and colleague engagement.

• Content Writing

  : Write, or collaborate with copywriters and global CoE teams, to create original and relevant content for operating unit executive leadership messaging, social media, press releases, Otis.com, intranet, etc.

• Execution

  : Provides project strategy and execution for Communications initiatives and Communications events at the local/operating unit level. As needed, partner with Brand & MarComm CoE and local Sales & Marketing or business leads to support local customer or other promotional events

• Digital Channel Management

  : (website, social media, colleague communication assets, etc.). In partnership with global channels owners/leads, create content specific to the geography for sharing on corporate or leader channels

• Social Impact:

  Execute CSR initiatives - identify, promote and strategically incorporate relevant partnerships into country activities and messaging