General Manager- Business Operations (Healthcare Servics)

Position Summary

The General Manager Business Operations (Healthcare Services) will lead the strategic and operational execution of the Healthcare divisions business initiatives. This role is responsible for driving growth, enhancing process efficiency, and strengthening cross-functional collaboration to support scalability and service excellence. The ideal candidate brings proven leadership experience in revenue cycle management, a deep understanding of data and technology-driven operations, and a strategic mindset aligned with international markets, particularly the U.S.

Key Responsibilities

Strategic Leadership

- Develop and execute long-term business and operational strategies aligned with company goals.
- Partner with senior leadership to assess market trends and guide corporate planning. - Drive organizational performance through data-driven decision-making and KPI alignment.

Operational Excellence

- Oversee day-to-day operations, ensuring quality, efficiency, and profitability.
- Lead process improvement initiatives across service delivery and internal functions. - Manage budget planning, financial forecasting, and performance reporting.

Business Development

- Identify and pursue new business opportunities, partnerships, and market expansions.
- Collaborate with Sales, Marketing, and Product teams to support go-to-market strategies. - Represent the company at industry events and build strategic relationships with key stakeholders.

People & Culture

- Shape organizational structure, culture, and HR strategy to attract and retain top talent.
- Oversee talent management, compensation, and employee engagement programs. - Provide leadership coaching and succession planning for team development.

Technology & Innovation

- Collaborate with IT and Security teams to ensure optimal use of technology and systems.
- Identify opportunities to leverage automation and digital tools for operational scalability.

Qualifications & Experience

- Minimum 14 years of experience in operations leadership, preferably in healthcare outsourcing.
- Proven experience managing U.S.-based clients and teams. - Strong knowledge of data platforms (Excel, SQL, Access) and reporting tools. - Demonstrated success in cross-functional leadership, client relationship management, and strategic execution.

Key Competencies

- Strategic and analytical thinking
- Strong communication and stakeholder management - Team leadership and performance optimization - Operational and financial acumen - Adaptability in a dynamic, fast-paced environment