Job
Description
As the General Manager (GM) of AI Vertical at our client's tech-enabled outsourcing platform, you will be responsible for owning one of the AI business verticals end-to-end. Your role will involve leading a team comprising AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers. Together, you will acquire, onboard, and scale mission-critical voice AI campaigns for some of India's largest consumer enterprises. This position requires a strategic mindset and the ability to execute plans across sales, operations, and customer success to drive business growth. **Key Responsibilities:** - Own the P&L for our client's AI vertical, focusing on growing revenue (new & existing) and improving gross and contribution margins. - Lead the entire customer lifecycle from sales, onboarding, stabilization to upsell/cross-sell with your team. - Oversee the deployment of Company's Voice AI Agents for major consumer enterprises globally, ensuring these AI agents become integral to engaging millions of customers. - Engage closely with customers to understand their requirements, demonstrate solutions, address technical challenges, and customize agents to align with their business processes. - Act as a trusted partner to VP and C-level executives, guiding their AI roadmap, aligning deployments with strategic objectives, and ensuring a tangible impact on revenue, efficiency, and customer experience. - Establish high-velocity feedback loops into Product and Engineering, leveraging real-world insights to influence the roadmap, resolve issues, and drive widespread adoption. - Demonstrate a strong passion for problem-solving, creating sophisticated AI-driven solutions, and scaling them to facilitate millions of consumer interactions monthly. **Qualifications:** - 6+ years of relevant experience in AI Implementation, Product Management, P&L Ownership (Sales, Operations, Customer Success), Strategy Consulting, preferably in AI-native companies or related domains. - Profound technical proficiency enabling you to comprehend and shape the design of extensive AI agent deployments. - Exceptional communication and relationship-building skills, capable of interacting with executive stakeholders comfortably. - Ability to thrive in dynamic, fast-paced environments where you play a pivotal role in both shaping and delivering solutions. The company is already a dominant player in the Indian market, boasting a robust product. The opportunity that lies ahead is evident - it's time to accelerate and secure a leading position in the industry. If you are enthusiastic about contributing to the forefront of AI technology and driving market leadership, this role offers an exciting opportunity to make a significant impact. As the General Manager (GM) of AI Vertical at our client's tech-enabled outsourcing platform, you will be responsible for owning one of the AI business verticals end-to-end. Your role will involve leading a team comprising AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers. Together, you will acquire, onboard, and scale mission-critical voice AI campaigns for some of India's largest consumer enterprises. This position requires a strategic mindset and the ability to execute plans across sales, operations, and customer success to drive business growth. **Key Responsibilities:** - Own the P&L for our client's AI vertical, focusing on growing revenue (new & existing) and improving gross and contribution margins. - Lead the entire customer lifecycle from sales, onboarding, stabilization to upsell/cross-sell with your team. - Oversee the deployment of Company's Voice AI Agents for major consumer enterprises globally, ensuring these AI agents become integral to engaging millions of customers. - Engage closely with customers to understand their requirements, demonstrate solutions, address technical challenges, and customize agents to align with their business processes. - Act as a trusted partner to VP and C-level executives, guiding their AI roadmap, aligning deployments with strategic objectives, and ensuring a tangible impact on revenue, efficiency, and customer experience. - Establish high-velocity feedback loops into Product and Engineering, leveraging real-world insights to influence the roadmap, resolve issues, and drive widespread adoption. - Demonstrate a strong passion for problem-solving, creating sophisticated AI-driven solutions, and scaling them to facilitate millions of consumer interactions monthly. **Qualifications:** - 6+ years of relevant experience in AI Implementation, Product Management, P&L Ownership (Sales, Operations, Customer Success), Strategy Consulting, preferably in AI-native companies or related domains. - Profound technical proficiency enabling you to comprehend and shape the design of extensive AI agent deployments. - Exceptional communication and relationship-building skills, capable of interacting with execut
