General Manager-AI vertical

Role Overview: As a GM AI Vertical at our client's tech-enabled outsourcing platform, you will be responsible for owning one of the AI business verticals end-to-end. Leading a team comprising AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers, your primary focus will be to acquire, onboard, and scale mission-critical voice AI campaigns for India's largest consumer enterprises. This role involves strategic decision-making and operational execution across sales, operations, and customer success, positioning you at the forefront of AI innovation and market leadership. Key Responsibilities: - Own the P&L for your AI vertical end-to-end, with a focus on growing revenue (new & existing) and improving gross and contribution margins. - Lead the entire customer lifecycle, from sales to onboarding, stabilization, and upsell/cross-sell activities with your team. - Drive the deployment of Company's Voice AI Agents for global consumer enterprises, ensuring these AI agents play a vital role in customer engagement. - Engage closely with customers to understand their requirements, demonstrate solutions, address technical challenges, and customize agents to align with their business processes. - Act as a trusted partner to VP and C-level executives, guiding their AI roadmap, aligning deployments with strategic goals, and ensuring measurable impact on revenue, efficiency, and customer experience. - Establish high-velocity feedback loops into Product and Engineering, leveraging real-world insights to shape the roadmap, resolve challenges, and drive widespread adoption. - Demonstrate a passion for problem-solving by delving into complex issues, developing sophisticated AI-driven solutions, and scaling them for millions of consumer interactions monthly. Qualifications Required: - 6+ years of relevant experience in AI Implementation, Product Management, P&L Ownership (Sales, Operations, Customer Success), Strategy Consulting, ideally within AI-native companies or related domains. - Strong technical acumen to comprehend and influence the design of large AI agent deployments. - Exceptional communication and relationship-building skills, capable of engaging effectively with executive stakeholders. - Ability to thrive in dynamic, ambiguous environments, contributing to shaping solutions and delivering results. (Note: No additional details about the company were included in the provided job description.),