GB Claims - Advisor

Great Britain - Claims

Role Great Britain Claims

Designation Advisor

Business Unit Great Britain

Shift Timings Day Rotational

Location Thane – iTHINK

Reporting to Business Support Supervisor/ Assistant Manager

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that

helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson

has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of

capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the

critical intersections between talent, assets, and ideas — the dynamic formula that drives business

performance.

Together, we unlock potential.

About Great Britain – Claims

Great Britain – Claims, a line of business within the Corporate Risk and Broking segments operates to deliver

the best client outcomes by fully integrating and mobilising Willis Towers Watson’s relationships with their

Clients, third parties and insurers / reinsurers and providing specialist expertise throughout the client

experience.

Our services include:

• Claims and Settlement Notification
• System set-up
• Correspondence with external parties via email / calls
• Renewal Stats creation
• Managing queries
• Client Service
• Documentation and evidencing
• Managing financials (Debts, Refunds etc.)

Principal Duties/Responsibilities

• Adopt and adhere to all Willis Towers Watson values without compromise
• Delivery on performance standards:

- Productivity to be maintained at 100%

- Quality standards to be maintained in excess of 99.5%

- Deliver all standard units of production within the stipulated timelines

- Responsible for managing assigned portfolios. To flag immediately with the Line Manager if

any concerns or issues on the account

• To develop effective relationships with stakeholders (Internal and external)

Principal Duties/Responsibilities

• Maintain data security standards as defined within the Information Security policy
• Flexible, able to shift priorities to accommodate changing business demands
• Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
• Develop a sound understanding of the business process
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators
• Ensure that all statutory and company procedures are followed while processing work to protect

clients, colleagues, and the business interests of the company

Top Competencies

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Developing Talent
• Adjusting to Change

Required Skills, Knowledge, Experience

Skills:

• Good verbal and written communication skills
• Attention to detail is vital to succeed in this role
• Logical thinking is a must
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to seek out and learn from unfamiliar situations/experiences
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of a team

Knowledge:

• Basic knowledge of the Microsoft office, particularly Word & Excel

Qualification:

• Any Graduate or Postgraduate
• No gap in education