game zone operator & manager

Game Zone Operator

A Game Zone Manager is responsible for overseeing the entire operation of the game zone, ensuring profitability, safety, and customer satisfaction.

Key Responsibilities:

• Operations Management:

  Oversee the day-to-day functions of the entire facility.

• Staff Leadership:

  Supervise, schedule, train, and evaluate staff, including operators, attendants, and technicians.

• Equipment Maintenance:

  Monitor the functionality and maintenance of all gaming machines and equipment, coordinating with technical teams for repairs.

• Customer Service:

  Handle customer feedback, complaints, and escalations to ensure a high level of guest experience.

• Safety & Compliance:

  Ensure strict adherence to safety, hygiene, and security standards, including emergency procedures and child protection policies.

Qualifications:

• Proven experience in managing an arcade, game zone, or similar entertainment center (typically 2+ years).
• Strong leadership, team management, and problem-solving skills.
• Ability to work flexible shifts, including evenings and weekends.

A Game Zone Operator (also known as an Attendant or Game Host) is an on-floor role focused on direct customer assistance and basic machine maintenance.

Key Responsibilities:

• Open/close the zone, manage daily tasks and staff scheduling.
• Ensure all games (VR, arcade, childrens games) are operational, clean, and safe.
• Handle cash, track revenue, manage inventory (cards, merchandise).
• Coordinate with technical teams for maintenance and repairs.

• Customer Assistance:

  Greet customers, explain game rules and safety guidelines, and assist with game selection or card recharges.

• Floor Operations:

  Monitor the gaming area to ensure smooth gameplay, maintain crowd control, and prevent misuse of equipment.

• Basic Maintenance:

  Perform daily cleaning of machines/equipment and conduct basic troubleshooting or minor repairs.

• Reporting:

  Promptly report any major technical or mechanical issues to the maintenance team or manager.

• Sales & Billing:

  Handle billing and payment transactions, and promote special offers or merchandise when required.

• Safety:

  Ensure all customers follow safety rules and operational guidelines.

Qualifications:

• Good communication and interpersonal skills.
• Basic knowledge of gaming equipment (training is often provided).
• Ability to work in a fast-paced environment and manage crowds.
• Physically fit for standing for extended periods and handling equipment setup.