Gainsight Developer - Remote

Teqfocus Consulting

5 - 10 years

20 - 30 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

gainsight development gainsight configuration & customization salesforce integration nps survey workflows customization data management csm csat security user management

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Key Responsibilities

Support:
Provide technical support to Gainsight users, troubleshoot and resolve issues, and maintain accurate ticket documentation.
Configuration & Customization:
Develop and configure enhancements, objects, fields, workflows, rules, dashboards, and reports. Conduct testing before deployment and maintain overall system health.
Survey Development:
Build and configure
Gainsight CSAT/NPS surveys
, including
advanced logic, branching, and complex functionality
to drive actionable insights.
CSM Workflows:
Design, implement, and manage
CSM workflows
to automate processes and improve customer lifecycle management.
User & Data Management:
Manage user accounts, roles, and permissions. Monitor data accuracy, resolve discrepancies, and ensure smooth Salesforce and other system integrations.
Collaboration:
Work closely with business technology teams, gather requirements from Business Analysts, and translate them into effective Gainsight solutions.

Required Skills & Experience

3 to 5 years of hands-on experience as a
Gainsight Developer
.
Strong knowledge of
CSM workflows
and
CSAT/NPS survey setup with advanced logic
.
Proficiency in Gainsight rules engine, reporting, dashboards, and data management.
Experience with
Salesforce integration
.
Excellent problem-solving, troubleshooting, and communication skills.
Ability to work independently and align with global teams across PST/EST time zones.

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