Gainsight Admin

As a Business Systems Analyst at UKG, you will play a crucial role in supporting the Gainsight platform and contributing to customer success management processes. Here's a breakdown of your key responsibilities and qualifications required for this role: **Role Overview:** At UKG, the work you do matters as it impacts millions of workers who rely on our workforce operating platform for various needs like getting paid, career growth, and shaping the future of industries. The IT organization is currently looking for a Business Systems Analyst with expertise in Gainsight to join the dedicated GTM Systems & Engineering Team. **Key Responsibilities:** - Support existing Gainsight solutions and related applications by working on production support, troubleshooting issues, and implementing small to medium enhancements. - Contribute to large strategic projects and new solutions in the customer success management space. - Build and maintain relationships with corporate and regional stakeholders, analyzing business requirements, processes, functional requirements, and system capabilities. - Collect and document business, functional, and user requirements through various approaches like leading workshops, writing use cases, and stakeholder analysis. - Design and implement Gainsight-based solutions to meet business requirements while adhering to best practices and maximizing out-of-the-box solutions. - Collaborate with other Business Systems Analysts, Application Solution Consultants, Technical leads, Salesforce developers, and integration developers on cross-functional requests and solutions. - Support Project Managers in planning, executing, and managing project deliverables and risks. - Work closely with QA analysts and perform various types of testing when needed. **Qualification Required:** - Minimum of 3 years of experience in business systems analysis. - 4+ years of global Customer Success experience, including understanding processes like risk management, customer journeys & communications, success plan management & configuration, and more. - 4+ years of Gainsight experience with Gainsight certification required. - Strong understanding of Gainsight capabilities, best practices, and limitations with excellent organizational and analytical skills. - Excellent written and verbal communication skills. - Ability to manage changing priorities, address issues promptly, and collaborate effectively with stakeholders. - Familiarity with applications like Salesforce, Eloqua, Dun & Bradstreet, Qualtrics is a plus. - Experience with ServiceNow or a similar ITSM tool is also beneficial. In addition to the job responsibilities and qualifications, UKG is a Workforce Operating Platform that values workforce understanding, diversity, and inclusion. The company is committed to promoting these values in the workplace and during the recruitment process. For individuals with disabilities requiring additional assistance during the application and interview process, please reach out to UKGCareers@ukg.com for support.,