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Job Description: Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support clients in achieving their business transformation goals. With a strategic relationship with Microsoft, we have a team of over 3,000 members across 14 countries dedicated to delivering excellence through expert services and industry-focused cloud solutions. We are currently looking for a Functional Lead specializing in Inventory Management, Stock Maintenance, and Field Services for a .NET-based project implementation. In this role, you will be responsible for designing and delivering tailored solutions for electronics service centers to ensure streamlined processes, efficient resource management, and superior service delivery. The ideal candidate will have a minimum of 10 years of experience in inventory and field service management, with hands-on expertise in functional design and implementation for technology-driven projects. Key Responsibilities: Functional Leadership: - Act as the subject matter expert for inventory management, stock maintenance, and field service operations. - Lead the design and implementation of .NET-based solutions tailored for electronics service centers. - Ensure system functionalities align with business goals and comply with industry standards. Requirement Gathering and Stakeholder Collaboration: - Collaborate with business leaders, service center managers, and IT teams to gather detailed requirements. - Analyze existing workflows to identify gaps and areas for improvement in inventory, stock maintenance, and field services. - Translate business requirements into functional specifications for the development team. Solution Design and Implementation: - Develop and optimize workflows for inventory control, parts tracking, repair orders, and field service management. - Integrate inventory systems with field service operations for seamless parts and resource allocation. - Oversee the implementation of serialized stock tracking and warranty management solutions. Process Optimization: - Identify inefficiencies in inventory, stock replenishment, and field service logistics. - Implement best practices to reduce downtime, improve part availability, and enhance service quality. - Establish KPIs and reporting mechanisms to monitor performance and drive continuous improvement. System Integration and Testing: - Collaborate with development and QA teams to integrate inventory and field service systems within the .NET framework. - Lead functional testing, system integration testing, and user acceptance testing to validate solutions. - Address and resolve issues identified during testing phases. Team Leadership and Training: - Lead cross-functional teams, providing guidance on functional processes and system requirements. - Develop training materials and conduct workshops for end-users and stakeholders. - Foster collaboration between service center teams, inventory managers, and field service personnel. Post-Implementation Support: - Provide ongoing support for inventory and field service systems, addressing user concerns and system enhancements. - Monitor system performance and recommend upgrades or optimizations as needed. Qualifications and Skills: - Bachelor's degree in Supply Chain Management, Information Systems, Electronics Engineering, or a related field. - Minimum of 10 years of experience in inventory management, stock maintenance, and field service operations, preferably for electronics service centers. - Expertise in .NET project implementations, functional design, and system integration. - Strong knowledge of inventory control principles, serialized stock tracking, and part lifecycle management. - Familiarity with field service workflows, resource scheduling, and SLA management. - Excellent problem-solving and analytical skills with attention to detail. - Strong leadership and communication skills, with experience in managing cross-functional teams. - Proficiency in databases (e.g., SQL Server) and understanding of API integrations for inventory and field service systems.,
