Functional Consultant (SAP Payroll)

You will be responsible for providing support for issue resolution according to defined SLAs. This includes tasks such as investigation, identifying solutions, making recommendations, configuring, conducting unit testing, and documenting solutions. Additionally, you will be required to prepare functional specifications and change control requests. You will need to assess Support Pack configuration based on directed requirements and complete subsequent configuration and testing activities resulting from support pack application. Providing consulting services to clients when required is also part of your responsibilities. It is important to adhere to GlobalView configuration standards, conventions, as well as ADP procedures and policies. In cases where customer needs are not effectively addressed within the current offering, you are expected to communicate these to the GlobalView Product Manager. Sharing relevant knowledge with associates within Technical Services and Operations is also an essential aspect of your role. You will be responsible for liaising with Account Management and ensuring that you maintain up-to-date knowledge of ADP GlobalView and associated services. Providing after-hours support as agreed with the Client, Team Leader, or Manager is also part of your duties. In terms of technical skills, you should have a professional manner and presentation. You should be able to set, manage, and satisfy customer expectations through personal involvement or delegation. Demonstrated business consulting skills are required, along with the ability to handle clients and manage client SPOCs effectively. Excellent written and verbal communication skills are essential for this role. You should be able to work systematically and logically to resolve problems, address opportunities, or manage situations. Demonstrated knowledge and application of key methodologies used by the technical services team is necessary, as well as the ability to work with a global team to achieve problem resolution. You should have the ability to prioritize tasks and demonstrate time management skills. Collaborating with associates to achieve team goals is also an important competency for this position.,