Functional Consultant

Job Title:

1. Client Engagement & Requirement Analysis:

• Engage with the client regarding functional requirements.
• Participate in workshops with stakeholders to gather, document, and analyze business requirements.
• Document workshop discussions and outcomes and use these to create functional specifications.
  

2. Solution Design & Implementation:

• Design and configuration of business solutions for specific requirements .
• Configure the software solution and ensure that business processes are optimally mapped.
• Collaborate with technical teams to ensure that the system design meets both functional and technical requirements
• Ensure strong adherence to process standards defined.
  

User Engagement

• Build and maintain strong relationships with client key contacts, understanding their needs and offering proactive solutions.
• Communicate regularly with clients to provide updates on project progress and gather feedback.
• Work with Project Manager and Lead to manage expectations and resolve issues promptly to maintain client satisfaction.
  

Testing & Quality Assurance:

• Prepare test plans and facilitate user acceptance testing (UAT).
• Ensure that functional specifications are properly tested, validated, and meet quality standards.
• Provide support during post-implementation phases, including troubleshooting and resolving issues.
  

5. Delivery Responsibilities:

• Work closely with the Project Manager to ensure that projects are delivered on time, within scope, and on budget.
• Help define project milestones working with the technical team to ensure project outcomes are met
  

6. Training & Documentation:

• Develop and deliver training materials to clients and end users, ensuring they are well-equipped to use the implemented system.
• Create and maintain comprehensive functional documentation, including user manuals, process flows, and system configurations.
  

7. Continuous Improvement & Innovation:

• Stay up-to-date with product and best practices,
• Actively engage with seniors and peers to share and learn from each other.
  

8. Learning & Skill Enhancement:

• Improve client-facing skills by taking part in more client meetings and presentations.
• Enhance problem-solving skills by working on complex issues or scenarios within the ERP system.
• Participate in leadership development opportunities, mentoring junior consultants or working with cross-functional teams.
• Work on conflict resolution, negotiation, and managing client expectations effectively.
• Attend webinars, workshops, and industry conferences.
• Master new ERP functionalities and features through self-paced courses.