Functional Consultant Customer Master

Key Roles and Responsibilities

1. Stakeholder Collaboration Business Engagement

• Participate in data quality implementation discussions with business stakeholders.
• Engage in architecture discussions around the Data Quality framework.
• Collaborate with O2C, Tax, Trading Partner Finance, Logistics teams to gather business rules.
• Provide business requirements to BODS/LSMW teams to support data loads.
• Review and track exceptions related to data quality rules; incorporate logic into tools.
• Capture sign-offs from key stakeholders at critical project milestones.
• Identify and drive continuous improvements in data standards, data quality rules, and maintenance processes in collaboration with business and MDM teams.

2. Data Quality Rules Standards Definition

• Define and document data quality rules based on business and compliance needs.
• Translate business rules into technical definitions to support tool development.
• Support the development of rules in data quality (DQ) tools.
• Validate rule outputs and communicate findings to business stakeholders.

3. Data Profiling, Cleansing Monitoring

• Create and maintain data quality dashboards and reports.
• Review customer master data profiling results and suggest cleansing opportunities.
• Support the design and execution of a Data Quality Framework.
• Conduct root cause analysis and suggest process/system improvements.
• Execute pre- and post-validation checks as part of cleansing efforts.

4. Customer Master Data Management (SAP)

• Manage and maintain customer master data directly in SAP where BODS cannot be used.
• Ensure accuracy, consistency, and completeness across customer records.
• Lead initiatives for identifying obsolete records and define deactivation criteria.

5. Data Migration, Integration Tool Support

• Collaborate with IT teams on data migration, cleansing, and validation activities during SAP projects or enhancements.
• Analyze business processes and translate them into functional specifications to enhance master data processes.
• Recommend system/process enhancements to improve data quality and governance.

Skills Required

Core Experience

• 10+ years of experience with SAP Customer Master module.
• Strong knowledge of SAP O2C (Order to Cash) T-codes and fields.
• Extensive hands-on experience in creating, maintaining, and validating customer master data.

Domain Knowledge

• Familiarity with industry-specific customer processes, including:
  • Credit Management
  • Intercompany Trading
  • Trading Partner Finance
  • Tax Configuration
• In-depth understanding of customer master lifecycle: creation, change, extension, obsolescence, deletion.

Data Quality Governance

• Strong skills in defining, documenting, and enforcing data quality rules.
• Experience in data profiling, cleansing, and standardization.
• Ability to perform root cause analysis and define remediation strategies.
• Proficiency in documenting data standards and definitions.

Tools Technologies

• SAP ECC / S/4HANA
• SAP SD / O2C
• SAP BODS (BusinessObjects Data Services)
• SAP LSMW recording, field mapping, batch input
• SAP SE16N, SQVI, and custom reporting
• Excel, Power BI, SAP IS, Tableau
• Experience with data quality tools (DQ dashboards, exception reporting)