Job
Description
Skill required: Marketing Operations - Account Management Designation: Func & Ind Intelligence Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Role Purpose The Industrial Global CX Offer Advisor is responsible for designing, delivering, and optimizing customer experience (CX) strategies and offerings within the industrial sector. This role supports the development of customer-centric solutions and ensures alignment with market trends, business objectives, and customer needs. By leveraging insights, innovative tools, and best practices, the CX Offer Advisor plays a critical role in enhancing customer satisfaction and driving long-term business success.Role requires Digital Marketing Ads & Promotion creation/design Education:Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field; advanced degree (MBA or equivalent) preferred. Experience:o5+ years of experience in customer experience, offer development, or related roles within the industrial sector.oProven track record of designing and implementing successful CX strategies.oExperience working in a global, matrixed environment.oFamiliarity with industrial products and services is highly desirable.In this role, you will be expected to implement client account plans through relationship development, paid media, programmatic and opportunity pursuits that builds deeper client relationships. This includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. What are we looking for? Strong understanding of customer experience principles, tools, and methodologies. Proficiency in data analytics platforms and customer feedback systems. Knowledge of industrial sector dynamics and customer pain points. Experience with CX journey mapping and service design. Familiarity with digital transformation and CX technologies. Excellent communication and stakeholder management skills. Strategic thinking with a customer-first mindset. Analytical and problem-solving abilities. Project management expertise, with the ability to manage multiple initiatives. Adaptability and innovation in a fast-paced environment. Strong collaboration and teamwork skills. Roles and Responsibilities: Define and execute global customer experience strategies tailored to the industrial sector, ensuring alignment with organizational objectives. Collaborate with cross-functional teams to design and roll out CX offerings, ensuring scalability and market relevance. Utilize customer feedback, market research, and data analytics to inform CX initiatives and drive continuous improvement. Work closely with regional teams, sales, and marketing to embed CX principles into product and service delivery. Develop and track key performance indicators (KPIs) to evaluate the impact of CX initiatives and identify areas for optimization. Stay abreast of CX trends and technologies, applying them to create innovative solutions that differentiate the organization in the market. Provide guidance and training to internal teams on CX standards, tools, and best practices. Address CX-related challenges, ensuring a seamless experience for customers and stakeholders. Qualifications Any Graduation
