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Willware Technologies
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Full Time: Fresh Service Specialist _ 6+ Years( Hybrid)

Full Time: Fresh Service Specialist _ 6+ Years( Hybrid)

Willware Technologies

0 years

0 Lacs

india

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

service workflow portal freshservice itil design integration rest json scripting powershell python data azure messaging jira monitoring power automate mapping report

Work Mode

On-site

Job Type

Full Time

Job Description

Platform & Process

Deep hands-on with Freshservice: Service Catalog, Workflow Automator, SLAs/OLAs, automations, portal, roles/groups, CMDB/Asset, Change/Release, Problem, Knowledge, Freshservice Analytics.
Practical ITIL v3/v4 understanding and KPI design across Incident/Request/Problem/Change/Asset/CMDB/KM/MIM.

Integration & Automation

REST APIs, JSON, webhooks; basic scripting (PowerShell/Python/JavaScript) for data loads/utilities.
SSO/IDP (Azure AD/Okta), messaging (MS Teams/Slack), dev tools (Jira/Azure DevOps), monitoring/alerting, asset sources; familiarity with iPaaS (Workato/Power Automate) is a plus.

Data & Reporting

Data modeling/mapping, cleansing, and validation for tickets/users/assets/CI; report building in Freshservice Analytics

Job Type: Full-time

Pay: ₹2,000,000.00 - ₹2,500,000.00 per month

Work Location: In person

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Willware Technologies

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Full Time: Fresh Service Specialist _ 6+ Years( Hybrid)

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Willware Technologies

india

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Full Time: Fresh Service Specialist _ 6+ Years( Hybrid)