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FSRC -BT INS - IVR-IVA Designer

FSRC -BT INS - IVR-IVA Designer

2 - 6 years

4 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

assurance ivr networking consulting manager technology visio taxation lex business operations spectrum

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role - IVR-IVA Designer

Level

Senior

, Skills and Expertise -

Act as a trusted advisor in understanding and analysing clients business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design.

IVR/IVA Designer

Experience gathering IVR/A requirements from business, operations and telephony SMEs.
Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.).
Write IVR scripts considering business, CX, and compliance requirements.
Prepare detailed call flow specs for developers.
Experienced in enhancing and migrating the IVR experience from one platform to another (e.g., Avaya to Genesys) and understand conversation design.

Tech/ Tools Skills Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio).

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FSRC -BT INS - IVR-IVA Designer