Frontline COE Expert

We are looking for someone in networking Domain

+ years

10 Years of Experience in Firewall /00 Ops.

CCNP / Network- Network Security Certifications.

Knowledge on Python & Powershell will be additional advantage.

Compliance & Framework : Risk Assessment Procedure.

University degree in Computer Science with comparable practical experience

Eg: B. Tech/ BE/ M.Sc./MCA / B.Sc

Functional

1) Demonstrates ability to analyze incident impact and take appropriate actions to mitigate or resolve the impact across multiple customer sites to enhance the availability and performance.

2) Experienced in developing process and knowledge base improvements

3) Proven ability in maintaining and developing tools and resources to manage major incidents effectively

4) Demonstrates ability to develop reusable solutions and workarounds that are innovative

5) Breadth of knowledge covers internal/external and customer business functions, vendors, competitors, and customer priorities

6) Ability to relate risks and challenges to operational priorities

7) Maintains compliance with administrative, security, and documentation policies

Technical

1) Strong technical competencies resulting from previous working experience at expert level within in IT operations in Network and Network Security and Major Incident Management Processes

2) Good Experience in Firewall /WAN/SDWAN/ DC LAN/Cisco ISE/LAN/LB Operations

3) Experience of Web Services and/Cloud Platform

4) Knowledge in Server OS platforms

5) Microsoft Office knowledge (Word, Excel, Project, Powerpoint,)

6) Knowledge about various software development methodologies, tools and databases

7) Knowledge about business applications /services in multiple domains.

Roles/Responsibilities

1) Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle in Network Network Security services areas.

2) Strong leadership presence on Major Incidents, driving accountability across all levels of Technical resolvers and have Technical Leadership to guide technical teams for resolutions of issues.

3) Drive collaboration of multiple technology skill sets via technical bridges .

4) Authoritatively and confidently guide Major Priority One incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications.

5) Provide updates in line with the agreed communications processes.

6) Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners.

7) Must be able to multitask in a stressful environment.

8) Support RCA’s being created when necessary and work with the Problem Management team to help drive the technical teams and ensure any actions are completed.

9) Ensure all information for the (Major Incident Report)MIR is available and identify the key participants in the RCA kick off calls.

10) Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process.

11) Manage the operational support and oversee remediation activities with designated extended managed service providers.

12) Creates incident related performance analysis and reporting for review by IT management.

13) Performs other work related duties as assigned.

14) Helping to create business aligned support of the Incident Management process.

15) Develops process and procedures that ensure Incident Management process is continuously improving.

16) Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution.

Documentation

1. Excellent communication and presentation skills, specifically dealing with staff at all levels and other parts of the organization, and with external contacts.

2. Proven training ability, demonstrating skills in material creation, user support and guidance.

3. The ability to influence decisions across all senior levels of management.

4. Excellent documentation skills with experience of creating support documentation for users and operations teams.

5. Ability to work independently and take responsibility.

6. Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations.

7. Excellent approach to planning work, managing priorities and using own initiatives to overcome issues.

8. Ability to cope in a technically complex and fast-changing environment.

9. Must be a team player and able to work collaboratively with and through others.

share your resume to shabeena.a@vhiresolutions.com