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12.0 - 17.0 years
35 - 37 Lacs
pune, thiruvananthapuram
Work from Office
We are looking for someone in networking Domain Approx. 12 + years of experience in IT operations in Network and Network Security and Major Incident Management Processes ( Mandatory ITIL V3/V4 Foundation certification and preferably ITIL Intermediate certifications) 10 Years of Experience in Firewall /00 Ops. CCNP / Network- Network Security Certifications. Knowledge on Python & Powershell will be additional advantage. Compliance & Framework : Risk Assessment Procedure. University degree in Computer Science with comparable practical experience Eg: B. Tech/ BE/ M.Sc./MCA / B.Sc Functional 1) Demonstrates ability to analyze incident impact and take appropriate actions to mitigate or resolve the impact across multiple customer sites to enhance the availability and performance. 2) Experienced in developing process and knowledge base improvements 3) Proven ability in maintaining and developing tools and resources to manage major incidents effectively 4) Demonstrates ability to develop reusable solutions and workarounds that are innovative 5) Breadth of knowledge covers internal/external and customer business functions, vendors, competitors, and customer priorities 6) Ability to relate risks and challenges to operational priorities 7) Maintains compliance with administrative, security, and documentation policies Technical (e.g. Coding (Java), Testing (Unit)) 1) Strong technical competencies resulting from previous working experience at expert level within in IT operations in Network and Network Security and Major Incident Management Processes 2) Good Experience in Firewall /WAN/SDWAN/ DC LAN/Cisco ISE/LAN/LB Operations 3) Experience of Web Services and/Cloud Platform 4) Knowledge in Server OS platforms 5) Microsoft Office knowledge (Word, Excel, Project, Powerpoint,) 6) Knowledge about various software development methodologies, tools and databases 7) Knowledge about business applications /services in multiple domains. Roles/Responsibilities 1) Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle in Network Network Security services areas. 2) Strong leadership presence on Major Incidents, driving accountability across all levels of Technical resolvers and have Technical Leadership to guide technical teams for resolutions of issues. 3) Drive collaboration of multiple technology skill sets via technical bridges . 4) Authoritatively and confidently guide Major Priority One incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications. 5) Provide updates in line with the agreed communications processes. 6) Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners. 7) Must be able to multitask in a stressful environment. 8) Support RCA’s being created when necessary and work with the Problem Management team to help drive the technical teams and ensure any actions are completed. 9) Ensure all information for the (Major Incident Report)MIR is available and identify the key participants in the RCA kick off calls. 10) Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process. 11) Manage the operational support and oversee remediation activities with designated extended managed service providers. 12) Creates incident related performance analysis and reporting for review by IT management. 13) Performs other work related duties as assigned. 14) Helping to create business aligned support of the Incident Management process. 15) Develops process and procedures that ensure Incident Management process is continuously improving. 16) Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution. Documentation (e.g. Documentation, Quality etc.) 1. Excellent communication and presentation skills, specifically dealing with staff at all levels and other parts of the organization, and with external contacts. 2. Proven training ability, demonstrating skills in material creation, user support and guidance. 3. The ability to influence decisions across all senior levels of management. 4. Excellent documentation skills with experience of creating support documentation for users and operations teams. 5. Ability to work independently and take responsibility. 6. Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations. 7. Excellent approach to planning work, managing priorities and using own initiatives to overcome issues. 8. Ability to cope in a technically complex and fast-changing environment. 9. Must be a team player and able to work collaboratively with and through others. share your resume to shabeena.a@vhiresolutions.com
Posted 2 weeks ago
5.0 - 8.0 years
11 - 19 Lacs
pune
Hybrid
Responsibilities: Design of software feature(s) according to agreed architecture and requirements Implementation of software features according to design Planning and performing developer level testing to ensure fit to design and requirements Supporting customer by solving product issues Interface with various R&D groups and with support tiers Qualifications: Degree in Computer Science, Industrial/Electronic Engineering Technical Skill Required: C# / .NET Framework WinForms or WPF (not Web Forms) SQL Server Multithreading Desktop Client/Server applications Windows Services WCF Design Patterns Technical Skill Desired: WebAPI / RESTful API ASP.NET WiX (Windows Installer) Unit testing (NUnit, MSTest) Mocking (Moq, Fakes) Professional Experience: 5-9 years of experience working in software Industry as a senior software engineer (developer) Software development experience developing applications in C# using Visual Studio A strong grasp of Windows development tools A comprehensive familiarity and proven experience in OOD/OOP Experience working on resolving scalability / performance issues will be an added advantage Experience working in Public Safety or Contact Center domain will be an added advantage Experience in high performance, highly available and scalable systems, Deep Knowledge, and experience with software design patterns and how they can be incorporated into software design. Excellent interpersonal skills, demonstrated ability to influence others, especially in sensitive or complex situations Passion to educate and mentor others in engineering best practices and patterns, team player. Experience working with Agile software development methodology Great initiative: proven ability to tackle projects with a can-do attitude
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As an Individual Contributor at Adobe, you will be part of the Field Engineering, Ultimate Success team, where you will play a crucial role as a technical advisor for Cloud and Magento application tools, optimizations, and solutions. Your main responsibility will be to provide ongoing technical consultation to clients, partners, external developers, and internal teams to ensure successful site launches and ongoing site stability for Magento Cloud customers. Your key responsibilities will include acting as the lead point of contact for customer engagements, building trusted advisor relationships with clients and implementation partners, educating Adobe customers & partners on product features and best practices, defining operational processes for delivering value to merchants and partners, troubleshooting technical issues reported by customers, and providing recommendations for improvements and optimizations based on analytics. Additionally, you will collaborate with project peers, technical experts, project managers, and clients to enable team members with new product features and support, participate in the Adobe technical community to share best practices, and create standardized templates for timely and quality delivery. To succeed in this role, you should have extensive experience in PHP, JavaScript, and scripting languages, in-depth knowledge of Cloud concepts and services, solid foundation in DBMS, experience with version control systems, DevOps, MySQL optimization, web services, Linux/UNIX systems, web servers, requirements discovery, UML analysis, CDN's, network services, caching systems, and large-scale server applications. Communication, presentation, conflict resolution, organizational, and problem-solving skills are essential, along with the ability to work effectively with technical and non-technical audiences, maintain attention to detail, multitask, learn quickly, and excel in a team environment. A degree in Computer Science or Engineering is preferred, and proficiency in English is required. Self-motivation, proactivity, dedication to customer success, innovation, and adaptability to change are key qualities for this role. You will have the opportunity for career growth and continuous learning within Adobe, where creativity and curiosity are celebrated. If you are looking to make a significant impact and be part of a globally recognized work environment, Adobe is the place for you. Join us in creating innovative solutions and engaging experiences that shape the future of digital content.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
Coordinates, designs, builds, integrates, develops, tests, and deploys infrastructure and/or application technology solutions. Delivers IT services for the physical network, server applications, and software, through a broad range of responsibilities associated with event management, incident management, request fulfillment, access management, problem management, IT operations controls, and technical management. Responsible for gathering and analyzing data in support for business cases, projects, and system requirements. Collaborates in planning, design, development of new applications and enhancements to existing applications. Prepares and delivers reports, recommendations, or alternatives that address existing and potential trouble areas. The primary location for this position is Pune Tech Center.,
Posted 1 month ago
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