Frontline Client Support

About EthicWorks Immigration:

EthicWorks Immigration is a trusted and dynamic immigration consultancy firm committed to guiding individuals and families through successful immigration, study, work, and settlement processes across Canada. We pride ourselves on offering ethical, transparent, and client-focused services.

Position Overview:

Frontline Client Support

Education & Qualifications:

• Diploma/Bachelor/Master’s Degree in Arts, Business Administration, Marketing, Sales, or a related field is a must.

• Freshers with strong communication and tech skills are encouraged to apply.

Salary Budget (Monthly in INR):

• Frontline Client Support: ₹15,000 – ₹22,000

• Final salary will be based on qualifications, experience, and interview performance.

- Note for India-based Applicants:

This is a remote position but requires working in Toronto time zone (EST/EDT), which is night shift in India.

Key Responsibilities:

• Act as the first point of contact for all incoming client calls, WhatsApp messages, and website queries, providing prompt and professional responses.
• Manage and triage initial client inquiries, offering accurate information on immigration and education services.
• Work on ApplyBoard to enroll onshore students into academic programs as per institutional requirements.
• Create and manage leads in the CRM system, track communication, and ensure consistent follow-ups.
• Follow up on incoming leads from all platforms (calls, WhatsApp, website, referrals) and actively work to convert them into clients.
• Collect, verify, and organize client documentation in accordance with application requirements.
• Generate query tickets and escalate issues to appropriate team members or RCIC as per standard operating procedures.
• Transfer calls or escalate complex cases to the RCIC or Case Manager when required.
• Maintain organized records of all client communication and updates within Zoho CRM or other internal systems.
• Coordinate with internal departments to ensure a smooth and timely application process.
• Uphold client service standards, professionalism, and data confidentiality at all times.

Mandatory Requirements:

• Laptop with reliable internet connection
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Fluency in Hindi, English and Punjabi (spoken and written).

How to Apply:

• Kindly click the link below to be directed to our Career Launchpad.
• https://zfrmz.in/GCuhgJmpMZAtNlAYpCgS
• Kindly fill in all the required information accurately. Make sure to:
• Select the position you are applying for
• Write a brief cover letter (maximum 200 words)
• Upload your updated resume.