Case Support Executive - Immigration

About EthicWorks Immigration:

EthicWorks Immigration is a trusted and dynamic immigration consultancy firm committed to guiding individuals and families through successful immigration, study, work, and settlement processes across Canada. We pride ourselves on offering ethical, transparent, and client-focused services.

Position Overview:

We are seeking a detail-oriented and tech-savvy Case Support Executive - Immigration to join our growing operations team. In this remote, entry-level role, you will assist licensed Immigration Consultants with case documentation, client communication, and backend coordination. This position is ideal for individuals who are organized, process-driven, and eager to build a career in the immigration services industry. You will play a key role in ensuring smooth and compliant case processing while working within established SOPs and using tools like Zoho CRM.

- Note for India-based Applicants:This is a remote position but requires working in Toronto time zone (EST/EDT), which is night shift in India.

Key Responsibilities:

Documentation & Case File Management

• Review client documents for accuracy and completeness as per IRCC/provincial guidelines.
• Prepare and organize case files for various immigration applications.
• Draft and format letters, checklists, and forms as directed.
• Monitor document expiry dates and follow up for renewals.

Client Communication & Support

• Liaise with clients and immigration reps to collect documents and share updates.
• Provide support via email and WhatsApp during the submission process.
• Maintain records in Zoho CRM and update internal trackers and folders.
• Schedule appointments, manage calendars, and set reminders.
• Conduct file checks to ensure SOP and immigration compliance.

Support to Immigration Consultant

• Assist in completing immigration forms (e.g., IMM series, PNP forms).
• Perform basic research on program-specific requirements and document standards.
• Coordinate with internal teams (sales, content, tech) for seamless client service.

Mandatory Requirements:

• Laptop with reliable internet connection
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Fluency in both Hindi and English (spoken and written)

Education & Qualifications:

• Bachelor’s Degree in Law.
• Freshers with strong communication and tech skills are encouraged to apply.

Tools & Technology:

• Zoho CRM (Primary Operating Platform – must be comfortable working in it daily)
• Google Workspace (Docs, Sheets, Drive, Gmail)
• Adobe PDF Tools
• Immigration Portals (IRCC, PNP platforms, etc.)

Job Types: Full-time, Fresher

Pay: ₹23,000.00 - ₹23,500.00 per month

Application Question(s):

• Do you have a Bachelor's or Master's degree in the field of Law?

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Night Shift (Required)

Work Location: Remote