Front Office Trainee

Key ResponsibilitiesGuest Services

• Assist in welcoming guests with a warm and professional attitude.
• Support the check-in and check-out process under supervision.
• Provide accurate information regarding hotel facilities, services, and local attractions.
• Handle guest queries and direct them to the appropriate department.
• Ensure guest satisfaction by responding promptly to their needs.

Front Desk Operations

• Learn and operate the Property Management System (PMS).
• Assist in managing room keys, room allocations, and updating guest profiles.
• Help maintain front desk records, registers, and daily reports.
• Coordinate with housekeeping and other departments for room status updates.
• Answer phone calls, take messages, and transfer calls professionally.

Reservations & Billing

• Support the team in handling reservation requests via phone, email, and walk-in inquiries.
• Learn to prepare bills, accept payments, and maintain cash handling procedures.
• Ensure accuracy in accounts posting and settlements.

Administration

• Maintain the front office area in a clean, organized, and guest-ready condition.
• Assist in preparing daily occupancy reports and handover notes.
• Follow standard operating procedures (SOPs) consistently.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Food provided

Work Location: In person