Front Office Supervisor

Overview
As a Front Office Supervisor, you will be the vibrant heartbeat of our hospitality team, ensuring that every guest experience is exceptional from the moment they arrive until their departure. You will lead the front desk operations with enthusiasm, fostering a welcoming atmosphere while managing daily tasks and supervising staff. Your role is pivotal in maintaining high standards of guest services and hotel management, making sure every interaction reflects our commitment to excellence.

What you’ll do

• Supervise front desk operations, ensuring seamless check-in and check-out processes for guests.
• Lead and motivate a dynamic team, providing training and support to enhance customer service skills.
• Handle guest inquiries and resolve issues with professionalism and a positive attitude.
• Conduct night audits to ensure accuracy in financial reporting and maintain compliance with hotel policies.
• Manage multi-line phone systems, demonstrating exceptional phone etiquette while assisting guests.
• Foster strong guest relations by anticipating needs and exceeding expectations during their stay.
• Collaborate with other departments to enhance overall guest experience and operational efficiency.
• Maintain records of hotel experiences, ensuring all guest feedback is addressed promptly.

Basic qualifications

• Proven experience in hospitality management or hotel management roles.
• Strong customer service skills with a passion for delivering outstanding guest experiences.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.

Preferred qualifications

• Bilingual or multilingual skills are highly desirable to cater to diverse guests.
• Previous experience in front desk operations or resort environments is a plus.
• Familiarity with night audit processes and financial reporting in a hotel setting.

Why you’ll love it here
We are dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our comprehensive benefits package designed to support you at every stage of your career.

Our benefits include:

• Competitive pay structure that recognizes your contributions.
• Employee discounts on accommodations and services within our network.
• Access to financial savings programs and retirement resources for your future planning.
• Comprehensive support for your physical and mental well-being through various wellness initiatives.

About us
Join our passionate team where we strive to create unforgettable experiences for our guests! Our culture is rooted in valuing each employee's unique contributions, fostering growth, collaboration, and innovation within the hospitality industry. Together, we create an inviting atmosphere that welcomes everyone who walks through our doors!

Job Type: Full-time

Work Location: In person