Front Office Supervisor (Hotel/Resort Experience)

Key Responsibilities:

• Supervise and support the Front Office team in day-to-day operations including check-in, check-out, reservations, and guest inquiries.
• Ensure that all front desk procedures and service standards are followed consistently.
• Handle guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.
• Monitor room availability, occupancy, and rate accuracy through coordination with the Reservation and Housekeeping departments.
• Maintain a professional and welcoming atmosphere in the reception area.
• Train, motivate, and guide front office associates to deliver courteous and efficient service.
• Verify cashier transactions, billing accuracy, and maintain shift reports and cash floats.
• Oversee night audits and ensure all front office records are accurate and updated.
• Coordinate with other departments (Housekeeping, F&B, Maintenance) for smooth guest service.
• Monitor staff grooming, punctuality, and adherence to company policies.
• Ensure compliance with safety, security, and confidentiality standards for guests and staff.
• Assist the Front Office Manager in preparing duty rosters and performance evaluations.

Job Types: Full-time, Permanent

Pay: From ₹21,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in hospitality industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person