Front Office Receptionist

Job Description

Soundkraft is a premier institution dedicated to fostering musical talent and providing high-quality music education. We offer a range of programs for students of all ages and skill levels, and we are committed to creating an inspiring and supportive environment for both students and staff. Job Overview: The Front Office Executive is the first point of contact for students, parents, and visitors. This role is essential in ensuring a positive experience for everyone who interacts with the academy. The Front Office Executive will manage day-to-day administrative tasks, provide excellent customer service, and support the smooth operation of the academy. Key Responsibilities: Customer Service: Greet and assist students, parents, and visitors in a friendly and professional manner. Handle inquiries via phone, email, and in-person, providing accurate information about programs, schedules, and events. Address and resolve any concerns or issues promptly and effectively. Administrative Support: Manage front desk operations, including answering phones, scheduling appointments, and maintaining a clean and organized reception area. Assist with student registrations, admissions, and record-keeping. Prepare and distribute informational materials and updates to students and parents. Scheduling and Coordination: Coordinate and manage the scheduling of classes, rooms, and events. Support faculty and staff with administrative tasks related to their schedules and class preparations. Financial Management: Process payments, including tuition fees, and maintain accurate records of transactions. Assist with invoicing and financial documentation as needed. Communication: Maintain effective communication channels between the academy’s administration, faculty, students, and parents. Handle correspondence, including drafting and sending out notices, reminders, and updates. Event Support: Assist with the planning and execution of academy events, such as recitals, concerts, and workshops. Coordinate event logistics and manage on-site activities. General Office Duties: Perform general clerical tasks, including filing, data entry, and maintaining office supplies. Assist with maintaining the academy’s database and ensuring accurate and up-to-date information. Shift timings: 10:00am to 8:00pm Week off - 1 day Rotational Off not on saturday and Sunday Qualifications: Diploma , Degree or equivalent; additional education or certification in office administration is a plus. Proven experience in a front office or administrative role, preferably in an educational or music-related setting. Strong interpersonal and communication skills with a professional demeanor. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (phones, printers, etc.). Excellent organizational skills and the ability to manage multiple tasks efficiently. A passion for music and a basic understanding of music education is an advantage. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Microsoft Office: 2 years (Preferred) total work: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person