Front Office Receptionist

Job Summary:As a Front Office Receptionist, you will be the first point of contact for our guests, offering a warm welcome and ensuring their stay is comfortable and memorable. You will handle check-ins, check-outs, reservations, guest inquiries, and other front desk duties with professionalism and efficiency.Key Responsibilities:Greet and welcome guests in a warm and professional manner.Manage check-in and check-out processes efficiently and accurately.Handle reservations and room assignments, ensuring guest preferences are met.Respond to guest inquiries, requests, and complaints promptly and courteously.Coordinate with housekeeping and other departments to ensure guest satisfaction.Maintain accurate guest records and process payments using hotel management software.Uphold hotel policies and procedures, ensuring a high standard of service and security.Handle phone calls, emails, and messages in a professional and timely manner.Assist with concierge duties, such as providing local information and arranging transportation.