Front Office Manager

Job Description: Front Office Manager

Location: Karnataka (Preference to local candidates with Kannada language proficiency, English and Hindi)
Industry: Hotel / Hospitality

Brand Preference: Candidates with experience in Marriott Group of Hotels

Key Responsibilities:

• Supervise and manage all Front Office operations including Reception, Guest Services, Concierge, and Bell Desk.
• Ensure smooth check-in/check-out processes with focus on guest satisfaction and efficiency.
• Train, motivate, and lead the Front Office team to deliver exceptional guest service in line with Marriott brand standards.
• Handle guest feedback, complaints, and service recovery promptly and professionally.
• Monitor room availability, rates, and reservations in coordination with Sales & Revenue teams.
• Ensure compliance with Marriott policies, brand standards, and operational SOPs.
• Maintain effective communication with other departments (Housekeeping, F&B, Security, Engineering).
• Prepare departmental budgets, manage costs, and optimize resources without compromising service quality.
• Drive guest loyalty by engaging with repeat and VIP guests, creating personalized experiences.
• Oversee training, grooming standards, and performance appraisals for the Front Office team.
• Ensure proper usage and management of Marriott’s PMS (Property Management System) and guest service tools.

Requirements:

• Graduate in Hotel Management or related field.
• Minimum 8-15 years of experience in Front Office operations, with at least 2–3 years in a managerial role.
• Preferred: Prior work experience in International hotels.
• Strong leadership, interpersonal, and problem-solving skills.
• Excellent communication in English; proficiency in Kannada is highly desirable.
• Knowledge of Marriott’s Opera PMS and guest service standards will be an added advantage.
• Ability to work under pressure while maintaining service excellence.

Key Competencies:

• Guest-Centric Mindset
• Team Leadership & Motivation
• Brand Standards Compliance (Marriott experience preferred)
• Communication & Interpersonal Skills
• Problem Solving & Service Recovery
• Revenue & Cost Awareness

Job Types: Full-time, Permanent

Pay: Up to ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund