Front Office (GSA): Hotel

Job Summary:

The Front Office Executive is the first point of contact for guests and is responsible for delivering excellent customer service. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing information and assistance during their stay. The Front Office Executive ensures that all guest interactions are handled professionally and efficiently.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Perform check-in and check-out procedures efficiently.
• Manage guest reservations, cancellations, and modifications using the Property Management System (PMS).
• Respond to guest queries, requests, and complaints in a timely and courteous manner.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Handle billing, payments, and invoices accurately.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
• Ensure the front desk area is clean, organized, and welcoming.
• Follow standard operating procedures and security protocols.
• Record and relay messages accurately to guests and staff.

Qualifications & Requirements:

• High school diploma or equivalent; a degree or diploma in Hospitality Management is a plus.
• Previous experience in a front office or customer-facing role is preferred.
• Proficiency in Property Management Systems (e.g., Opera, IDS, Fidelio) is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, courteous, and professional demeanor.
• Ability to multitask and remain calm under pressure.
• Flexible to work in shifts, including nights, weekends, and holidays.
• Basic knowledge of MS Office (Word, Excel, Outlook).

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person