Front Office Executive

Vivid Diagnostic Centre, renowned for its NABL Accreditation and ISO 9001:2015 Certification, is seeking experienced and enthusiastic professionals to join our growing team. Vivid Diagnostic Centre is Kerala's trusted chain of diagnostic centres committed to delivering high-quality diagnostic services. With state-of-the-art facilities and a dedicated team, we uphold our mission to ensure accurate and timely diagnostics for better healthcare outcomes.

As an Executive - Front Office & Billing, you will be the face of our organisation, responsible for ensuring a seamless and efficient experience for our customers. Your expertise will contribute to the professional operations of the Vyttila Branch, supporting our commitment to excellence.

Key Responsibilities

• Greet and assist patients/customers with professionalism and empathy.
• Handle front office operations, including patient registrations, billing and appointments.
• Ensure accurate and timely billing of services and despatch of finished reports.
• Coordinate with internal departments for efficient workflow.
• Address patient inquiries and resolve concerns with a customer-first approach.
• Maintain documentation and records in compliance with organisational standards.

Desired Candidate Profile

• Experience: 1-2 years as a Front Office Executive in a Laboratory/Hospital/Medical Centre/Diagnostic Centre.
• Education: Bachelor’s Degree in any discipline.
• Skills Required:
• Strong interpersonal and communication skills.
• Proficiency in using billing software and computer applications.
• Ability to multitask and work in a fast-paced environment.
• Exceptional customer service skills.

Why Join Us?

• Work with a market leader in diagnostic services.
• Opportunity to grow and develop professionally.
• Be part of a team that values quality, integrity, and patient satisfaction.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Front Office & Billing: 3 years (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person