Front Office Executive / Visa Counselor / Telecaller (Multitasking Role)

Job Title:

Front Office Executive / Visa Counselor / Telecaller (Multitasking Role)

Job Location:

Plaza Complex, Darapur Bypass, Jalandhar Pathankot Highway, near Baba’s Restaurant, Tanda, Punjab

Salary:

₹10,000 – ₹18,000 per month (based on skills and experience)

Job Description:

We are looking for a confident and multi-talented individual to join our team at WTS Immigration Experts. The ideal candidate should be capable of handling reception duties, visa counselling, and telecalling. If you’re a fresher but have the passion and confidence to learn and grow, you’re welcome to apply!

Key Responsibilities:

Responsibilities:

• Assist students and clients with visa applications for various countries (USA, Canada, UK, Australia, etc.).
• Provide guidance on the visa process, including documentation, application submission, and interview preparation.
• Stay updated on immigration policies and procedures.
• Conduct consultations with clients to assess their needs and recommend suitable visa programs.
• Maintain detailed records of client progress and keep them informed of visa status.
• Coordinate with embassies, universities, and visa officials when required.
• Handle follow-up calls and emails regarding visa inquiries.
• Counsel students on course selection and career paths for overseas education.
• Prepare and guide clients for visa interviews.
• Ensure timely and accurate submission of visa applications and documents.
• Develop personalized study plans based on students' strengths and areas for improvement.
• Stay updated on IELTS exam patterns and changes to ensure the best guidance.
• Monitor student progress and adjust teaching strategies accordingly.
• Make outbound calls to potential clients regarding immigration services and coaching inquiries.
• Follow up with leads for visa services, document submissions, and appointment reminders.
• Handle inbound calls related to visa inquiries, IELTS coaching, and services offered.
• Manage end-to-end visa filing for clients, including filling out forms, arranging documents, and submitting applications to relevant authorities.
• Track visa applications, ensure follow-up on pending documents, and inform clients of any updates or changes.
• Coordinate with embassies, consulates, and visa officials as needed to ensure smooth processing of applications.

Additional Responsibilities:

• Handle any additional queries from clients regarding immigration and language training.
• Collaborate with the immigration and coaching teams for smooth operations.
• Help clients gather required documentation, including financial proof, academic transcripts, and identification papers.
• Review all documents for accuracy, completeness, and compliance with visa regulations.
• Assist with translating, notarizing, or legalizing documents as needed.
• Provide clients with mock interview sessions to prepare for visa interviews.
• Offer tips on answering visa officer questions confidently and effectively.
• Address client concerns and clarify common interview mistakes to avoid.
• Maintain ongoing communication with clients, updating them on their visa application status.
• Follow up with clients to ensure timely submission of documents and any missing information.
• Help resolve any issues or challenges faced during the visa process.

Qualifications:

• Bachelor’s degree or equivalent.
• Prior experience in visa counselling or immigration services preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and manage multiple clients and students simultaneously.
• Proficiency in Microsoft Office Suite.
• A passion for helping clients achieve their educational and visa goals.
• Greet and assist walk-in clients at the front desk
• Provide basic visa consultation and guidance to clients
• Handle incoming and outgoing calls, follow-ups, and inquiries
• Maintain client records and support the counselling team
• Coordinate with internal departments for smooth processing

Required Skills:

• Good communication skills in Punjabi, Hindi (Basic English preferred)
• Polite and professional phone manners
• Multitasking ability and confident attitude
• Basic computer knowledge (MS Office, Email, etc.)

Qualifications:

Minimum 12th pass / Graduation preferred

• Freshers can apply (Training will be provided)
• Prior experience in a similar role will be an added advantage

Working Hours:

09:00AM to 6:00 PM

(Monday to Saturday)

Benefits:

• Opportunity to learn and grow in the immigration sector
• Supportive work environment
• Performance-based incentives

How to Apply:

Call us directly at 9646-330-330

or

Email your resume to wtsimmigrationexperts@gmail.com

Or

Send your resume to our WhatsApp number: 9646-330-330

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)

Work Location: In person