Job Title: Front Office Executive / Visa Counselor / Telecaller (Multitasking Role) Job Location: Plaza Complex, Darapur Bypass, Jalandhar Pathankot Highway, near Baba’s Restaurant, Tanda, Punjab Salary: ₹10,000 – ₹18,000 per month (based on skills and experience) Job Description: We are looking for a confident and multi-talented individual to join our team at WTS Immigration Experts. The ideal candidate should be capable of handling reception duties, visa counselling, and telecalling. If you’re a fresher but have the passion and confidence to learn and grow, you’re welcome to apply! Key Responsibilities: Responsibilities: Assist students and clients with visa applications for various countries (USA, Canada, UK, Australia, etc.). Provide guidance on the visa process, including documentation, application submission, and interview preparation. Stay updated on immigration policies and procedures. Conduct consultations with clients to assess their needs and recommend suitable visa programs. Maintain detailed records of client progress and keep them informed of visa status. Coordinate with embassies, universities, and visa officials when required. Handle follow-up calls and emails regarding visa inquiries. Counsel students on course selection and career paths for overseas education. Prepare and guide clients for visa interviews. Ensure timely and accurate submission of visa applications and documents. Develop personalized study plans based on students' strengths and areas for improvement. Stay updated on IELTS exam patterns and changes to ensure the best guidance. Monitor student progress and adjust teaching strategies accordingly. Make outbound calls to potential clients regarding immigration services and coaching inquiries. Follow up with leads for visa services, document submissions, and appointment reminders. Handle inbound calls related to visa inquiries, IELTS coaching, and services offered. Manage end-to-end visa filing for clients, including filling out forms, arranging documents, and submitting applications to relevant authorities. Track visa applications, ensure follow-up on pending documents, and inform clients of any updates or changes. Coordinate with embassies, consulates, and visa officials as needed to ensure smooth processing of applications. Additional Responsibilities: Handle any additional queries from clients regarding immigration and language training. Collaborate with the immigration and coaching teams for smooth operations. Help clients gather required documentation, including financial proof, academic transcripts, and identification papers. Review all documents for accuracy, completeness, and compliance with visa regulations. Assist with translating, notarizing, or legalizing documents as needed. Provide clients with mock interview sessions to prepare for visa interviews. Offer tips on answering visa officer questions confidently and effectively. Address client concerns and clarify common interview mistakes to avoid. Maintain ongoing communication with clients, updating them on their visa application status. Follow up with clients to ensure timely submission of documents and any missing information. Help resolve any issues or challenges faced during the visa process. Qualifications: Bachelor’s degree or equivalent. Prior experience in visa counselling or immigration services preferred. Strong communication and interpersonal skills. Excellent organizational abilities and attention to detail. Ability to multitask and manage multiple clients and students simultaneously. Proficiency in Microsoft Office Suite. A passion for helping clients achieve their educational and visa goals. Greet and assist walk-in clients at the front desk Provide basic visa consultation and guidance to clients Handle incoming and outgoing calls, follow-ups, and inquiries Maintain client records and support the counselling team Coordinate with internal departments for smooth processing Required Skills: Good communication skills in Punjabi, Hindi (Basic English preferred) Polite and professional phone manners Multitasking ability and confident attitude Basic computer knowledge (MS Office, Email, etc.) Qualifications: Minimum 12th pass / Graduation preferred Freshers can apply (Training will be provided) Prior experience in a similar role will be an added advantage Working Hours: 09:00AM to 6:00 PM (Monday to Saturday) Benefits: Opportunity to learn and grow in the immigration sector Supportive work environment Performance-based incentives How to Apply: Call us directly at 9646-330-330 or Email your resume to wtsimmigrationexperts@gmail.com Or Send your resume to our WhatsApp number : 9646-330-330 Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Counselling: 1 year (Preferred)