Front Office Executive

As a Hotel Front Office Associate, your role involves being the first point of contact for guests arriving at the hotel. Your primary responsibilities include ensuring exceptional customer service, efficient front desk operations, and delivering a memorable guest experience. Here are your key responsibilities: - Greet guests upon arrival and facilitate a smooth check-in process. - Verify guests" information and allocate rooms based on their preferences and needs. - Provide prompt, courteous, and efficient service to guests. - Address guest inquiries, requests, and complaints promptly and professionally. - Ensure guest satisfaction by resolving issues and anticipating their needs. - Handle room reservations, changes, cancellations, and room assignments. - Maintain accurate records of room availability and guest information using hotel management software. - Act as a liaison between guests and various hotel departments. - Inform guests about hotel amenities, policies, and local attractions. - Perform administrative tasks such as answering phones, responding to emails, and handling correspondence. - Keep the front desk area, lobby, and guest service areas tidy and organized. - Manage cash transactions and maintain a balanced cash drawer. - Prepare daily reports and reconcile transactions accurately. - Adhere to hotel safety protocols and procedures to ensure the security of guests and staff. - Handle emergency situations calmly and efficiently. Qualifications required for this role include: - Educational Qualification: 12th Pass or Diploma or Bachelors in Hospitality - Experience: 6 months - 1 year as a front office executive/receptionist Additional details about the company or benefits were not provided in the job description.,