Role & responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures Handle guest reservations, cancellations, and room assignments efficiently using the hotels system Manage phone calls, emails, and guest inquiries promptly and professionally Maintain accurate records of guest information, payment details, and room availability Handle guest complaints and issues diplomatically, escalating to management when necessary Coordinate with housekeeping and other departments to ensure timely room readiness and guest requests Maintain the cleanliness and organization of the front desk area Process guest payments through credit cards, QR Code and other means Provide information about hotel services, local attractions, transportation, and dining options Prepare daily reports, night audits (if applicable), and handover logs for the next shift Adhere to all hotel policies, procedures, and grooming standards Preferred candidate profile Experience in front desk operations and guest handling Greet guests, manage reservations, handle inquiries, and process payments

More Jobs at The Cloud Hotel (Unit of Cargo Motors Pvt. Ltd.)

Front Office Executive (The Cloud Hotel)

Ahmedabad

1.0 - 5.0 yrs

INR 1 - 3 Lacs

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Front Office Executive (The Cloud Hotel)