Front Office Executive

Job Description

Job Summary Reception and front office operations Responsibilities and Duties Ensure check in/check out chart based on reservation chart provided Welcome Patients during check-in and giving a fond farewell to Patient while checkout Register Patients and assigns room, further, smooth shifting in accommodation when situation demands Thorough understanding and adhering to proper credit,check- cashing, and cash handling policies and procedures Thorough understanding of room locations, types of rooms available, and room rates Coordination with housekeeping department regarding check outs, late checkouts, Check in, early check-in's, special requests, and day use rooms Responsible for maintenance and handling of room keys In-charge and responsible for front office equipment's that includes printer and scanner Enter C Form for foreign Patient Collect ID card copy from Domestic clients Performing cashier related functions like posting charges to Patient accounts, raising paid out's, currency exchange etc Follows procedures for issuing and closing safe deposit boxes used by Patients Reports any unusual occurrences or requests to the department Manager Update and ensure all safety and emergency procedures and accident prevention policies Maintains the cleanliness and neatness of the front desk area Arrange Wake up calls for guest Separate filing GRC and other documents of Patient Collect Patient feedback during Patient departure along with his likes and dislikes & followup Ensure adequate stock of front office supplies Credit issues to be reported to the Front Office Manager Maintain log book for unusual events or incidents, Patient Complaints, Patient pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment Handling Patient complaints and concerns in an efficient and timely manner Providing excellent customer service as per Sitaram standards Maintain Patient lockers for safe custody Any other duties assigned by the management from time to time Required Experience, Skills and Qualifications Education : UG / Diploma in Hospitality and Front Office Management Preferred Experience : 2 - 3 years Age : Up to 28 years Required : Computer knowledge and good command in English Benefits ESI Welfare Scheme Company Accommodation and Food Work Remotely No Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Diploma (Required) Experience: total work: 1 year (Preferred) Language: English (Required)