Front Office Executive

The Front Office Executive is responsible for overseeing and managing all front office and guest services operations to ensure a seamless, efficient, and luxurious experience for all guests in line with the hotel’s 5-star standards. This role requires exceptional leadership, communication, and problem-solving skills to maintain high levels of guest satisfaction and operational excellence.

Key Responsibilities:

Guest Service & Experience:

• Ensure all guests are greeted with a warm smile and professional demeanor upon arrival.
• Manage guest check-in and check-out processes efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, professionally, and to the guest's satisfaction.
• Provide detailed information to guests regarding hotel facilities, services, and local attractions.
• Coordinate with various departments (Housekeeping, F&B, etc.) to ensure guests receive personalized service and attention.

Operational & Administrative Duties:

• Supervise the front office staff and coordinate with them to ensure any guest complaints are resolved efficiently.
• Check and manage room inventory, availability, and verify room rates and packages.
• Manage room assignments, key card issuance, and coordinate guest pick-up and drop-off services.
• Compile and review daily reports, logs, and contingency lists.
• Perform Night Audit procedures and the End of Day (Night Run) process in the Property Management Software (PMS).
• Maintain accurate records in daily logs and the hot log book, documenting any issues during the shift.
• Handle the booking of walk-in reservations and manage general reservations.
• Ensure the team is briefed on ongoing issues and maintains knowledge of all hotel policies and procedures.

Financial & Compliance:

• Process and manage all cashiering transactions, including cash, credit card transactions, and billing.
• Post room charges, taxes, and other revenue accurately.
• Calculate bills and collect payments from guests.
• Ensure all front desk associates balance their shift and complete cashier closure reports correctly.
• Fill C-Forms of Foreign Guests and update the Arrival & Departure Register on a daily basis (where applicable).

Required Qualifications & Skills

• Education: Bachelor’s Degree in Hospitality Management or a related field (or equivalent professional experience).
• Experience: Proven experience as a Front Office Executive, Front Desk Agent, or a similar role, preferably within a luxury 5-star hotel environment.
• Technical Proficiency:1 Strong working knowledge of Property Management Systems (PMS) such as OPERA CLOUD, INNKEY, or similar hospitality software1.
• Communication: Excellent verbal and written communication skills in English; proficiency in multiple regional or foreign languages is highly desirable.
• Core Competencies:1 Strong leadership, decision-making, and organizational skills. Proven ability to multitask and manage a fast-paced environment with a positive approach

Interested candidates can share there CV with us,

Hr.rhnd2@roseatehotels.com

Job Types: Full-time, Permanent

Pay: ₹10,179.51 - ₹30,461.73 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person