Front Office Executive (Receptionist)Females

Job Summary:

The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:

Guest Experience Management

• Greet and welcome guests, ensuring a warm and friendly atmosphere.
• Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution

• Handle guest complaints or concerns in a professional, efficient manner.
• Coordinate with other departments to resolve issues promptly.
• Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management

• Build and maintain strong relationships with repeat guests.
• Collect and analyze guest feedback to identify trends and areas for improvement.
• Implement initiatives to increase guest loyalty and retention.

Team Coordination

• Train and guide front-line staff on best practices in customer service.
• Ensure staff adhere to service standards and uphold the company’s values.
• Communicate guest expectations and preferences to relevant departments.

Operational Excellence

• Oversee the seamless execution of daily guest-facing operations.
• Maintain accurate records of guest interactions, complaints, and preferences.
• Assist in promotional activities or special events for guests.

Reporting & Analysis

• Generate reports on guest satisfaction, trends, and service performance.
• Develop strategies to improve the overall guest experience based on insights.

Job Type: Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person