Front Office Executive (Receptionist)

Key Responsibilities:

✔ Welcome walk-in customers warmly and understand their needs to suggest suitable bouquets.

✔ Collect telephonic and online orders, respond promptly, and ensure timely fulfilment.

✔ Coordinate with the bouquet production team to ensure timely and accurate order fulfillment.

✔ Maintain an attractive and clean shop display, brochures, and ensure the store's aesthetics align with our brand standards.

✔ Manage customer payments and maintain accuracy in the daily inventory of flowers and accessories.

✔ Coordinate with external vendors like florists and delivery partners to ensure smooth operations.

✔ Handle all customer inquiries and resolve complaints professionally to ensure customer satisfaction.

✔ Submit daily reports to the management on billing and stock details.

✔ Improve the shop’s social media presence by posting regularly on Instagram, Facebook, and other online platforms (training will be provided by a social media expert).

✔ Collect Google reviews from walking customers and

✔ Take proactive steps to attract new and repeat customers.

Skills and Qualifications:

✔ Needs computer operation knowledge.

✔ Excellent customer service and interpersonal skills

✔ Good communication and coordination skills

✔ Basic math skills for billing and payment handling

✔ Familiarity with POS systems and inventory tracking

✔ Passion for creating memorable customer experiences

✔ Basic knowledge of flowers, bouquets, and floral arrangements is desired

Why Join Us?

✔ A stress-free and welcoming work environment

✔ A safe and respectful workplace for women

✔ Employee skills are valued and encouraged

✔ Opportunities to learn and grow in a heritage brand

To Apply: Send your resume to [[email protected]] or call us at [91592-66607].

Job Types: Full-time, Permanent

Pay: ₹8,886.31 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person