Front Office Executive

Position:

Job Summary:

Note:

Key Responsibilities:

1. Operational Management:

• Assist in managing day-to-day administrative operations of the showroom, ensuring compliance with company policies and procedures.
  
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.
  

2. Inventory Management:

• Monitor and manage stationery and housekeeping inventory.
  
• Ensure demo-lifts and product displays are well-maintained and visually appealing.
  

3. Showroom Presentation:

• Ensure the showroom is clean, organized, and visually appealing as per company merchandising standards.
  
• Oversee the setup and maintenance of showroom displays to ensure they are attractive and well-maintained.
  

4. Customer Service Support:

• Support the sales team in handling customer inquiries and ensuring a high level of customer service.
  
• Address any operational issues arising during showroom operations, ensuring prompt resolution.
  

5. Documentation and Reporting:

• Maintain accurate records of showroom operations, including inventory counts, client walk-ins, and maintenance logs.
  
• Prepare and submit regular reports on showroom maintenance, inventory, and operational issues to the reporting manager.
  

6. Maintenance and Facilities Management:

• Coordinate with maintenance personnel and vendors to ensure the showroom is well-maintained and equipment is in working condition.
  
• Handle minor repairs and basic troubleshooting of showroom equipment and fixtures.
  

7. Compliance and Safety:

• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
  
• Conduct regular safety inspections and promptly address any hazards or safety concerns.
  

Qualifications:

• Bachelors degree (preferred in Commerce, Business Administration, Arts) OR
  
• Diploma in Hospitality, Front Office, or Retail Management.
  

Experience:

• 0–2 years for entry-level FOE roles (freshers may be considered with strong communication and grooming skills).
  
• Prior experience in retail, hospitality, or any customer-facing/front-desk position is highly preferred.
  

Key Skills Required:

• Excellent communication skills (fluency in English and the regional language).
  
• Customer service orientation.
  
• Strong interpersonal and presentation skills.
  
• Basic computer knowledge (MS Office, email handling).
  
• Ability to manage walk-in clients, coordinate with internal teams, and handle basic administrative tasks.
  

Grooming & Personality:

• Presentable appearance with neat grooming.
  
• Polite and professional behavior.
  
• Ability to multitask and remain composed under pressure.