Front Office Executive

Key Responsibilities: Greet guests warmly and assist with check-in and check-out procedures Handle guest requests, inquiries, and complaints promptly and professionally Provide information about hotel services, facilities, and local attractions Manage reservations, cancellations, and modifications using the hotel’s PMS (Property Management System) Ensure accuracy in billing and payment collection Coordinate with housekeeping and maintenance for room status updates Maintain front desk cleanliness, order, and professional appearance Handle incoming calls, emails, and messages efficiently Monitor lobby and ensure a pleasant atmosphere for guests Assist in upselling rooms and services to maximize revenue Follow standard operating procedures and maintain confidentiality Maintain guest records and complete reports as required by management Skills & Qualifications: High school diploma or equivalent; diploma or degree in hospitality is a plus Prior experience in a front office or customer service role preferred Proficiency in hotel management software Ezee absolute.) Excellent communication, interpersonal, and problem-solving skills Good organizational and multitasking abilities Fluent in English; knowledge of other languages is an advantage Presentable appearance and professional attitude Ability to work in shifts, including weekends and holidays