Front Office Executive

Perks & Benefits

Experience Required: 2-6 Years

No of Position: 3

Job Type: Full time

Location: Hyderabad, India

Overview:

We are seeking a well-presented and knowledgeable Front Office Travel Consultant to join our travel team. The ideal candidate able to handle phone/email inquiries, provide expert travel advice, manage bookings and ensure high levels of customer satisfaction through prompt and professional service.

Role and Responsibilities

• Handle inbound and outbound customer communication via phone, email, chat, or internal tools.
• Address customer inquiries, complaints, and issues in a professional and timely manner.
• Coordinate with internal departments to resolve customer problems.
• Provide information on travel routes, visa requirements, travel insurance, and other services
• Maintain up-to-date knowledge of travel trends, regulations, and policies.
• Resolve customer complaints and travel disruptions professionally and promptly.
• Keep accurate records of bookings, transactions, and customer preferences.
• Handle urgent travel changes, cancellations, and disruptions in real-time.
• Ensure the front desk area is well-maintained and represents a professional travel bran.

Desired Skills

• Degree/Diploma in Travel & Tourism, Hospitality, or a related field.
• 26 years of experience in a similar front office role.
• Proven ability to operate efficiently in a 24x7 shift environment.
• Excellent problem-solving skills with a sharp attention to detail and accuracy.
• Strong organizational and time management skills to handle multiple priorities effectively.
• Strong verbal and written communication skills.

Ability to work in a fast-paced front-office environment.

Working Days

5 working days per week

2 rotational weekly offs (To be confirmed)

Perks & Benefits

Meal & Transport for night shift.