Front office executive

Administrative Support

• Receive and distribute couriers and hospital documents.
• Maintain appointment registers, files, and front office supplies.

Reception & Patient Handling

• Greet patients and visitors courteously.
• Guide patients to appropriate departments or counters.
• Handle patient check-in and check-out processes efficiently.

Appointment Scheduling

• Schedule and confirm appointments for OPD, specialists, diagnostics, etc.
• Coordinate with doctors’ schedules and department availability.

Communication & Coordination

• Answer incoming calls and route them to appropriate personnel.
• Provide accurate information regarding hospital services.
• Coordinate with nursing, billing, and medical departments for patient flow.

Registration & Documentation

• Maintain patient registration and demographic data.
• Ensure correct entry of data in the Hospital Management System (HMS).
• Issue visitor passes, maintain records, and manage front office logs.

Billing Support

• Direct patients to billing counters and assist with initial formalities.
• Support in collecting consultation fees or OPD charges if required.

Customer Service

• Address patient/visitor grievances politely and escalate when necessary.
• Ensure a neat, clean, and professional front office environment.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person