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Jones Lang LaSalle
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Front office Executive

Front office Executive

Jones Lang LaSalle

2 - 7 years

4 - 9 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

administration hospitality front office executive investment management microsoft vms room guest relation executive commercial real estate recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title

Guest Relation Executive (GRE)

Business Unit

Integrated Facilities Management Corporate Solutions

Reporting to

Facilities Manager

Overall Role

The Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Duties & responsibilities

What this job involves

Site Operations

Create a comfortable, welcoming and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Anticipate client needs through observation to create memorable experiences.
Manage stationery requisition and related inventory management.
Adhoc responsibilities assigned by Facilities Manager.

Customer Services

Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management

Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

Deliver concierge service with local expertise and insider knowledge.
Manage transportations request from visitors and employees.

Conference Meeting Room Booking

Assist & educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.
Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services

Organise receipt and deliveries of all mails and courier services.
Manage mail distribution records and mail logs .

Candidate Specification

Experience

2-years experience in Hospitality and/or Tourism sector or related professional area
Prior experience to manage meeting room services is an advantage

Diploma from an accredited institute

Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English

Personal Skills

Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills

Location:

On-site Pune, MH

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Front office Executive