Front Office Executive

0 years

2 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Maintain proper records of guest arrivals, departures, and billing.
  • Operate the front office system for check-ins, check-outs, and room allocations.
  • Ensure guest details are properly documented as per hotel policy.
  • Handle cash, credit card, and other modes of payment.
  • Prepare guest bills and ensure timely settlement.
  • Maintain daily cash report and handover during shift change.
  • Act as a communication link between guests and other departments (Housekeeping, F&B, Maintenance).
  • Inform housekeeping of room status updates (check-outs, early arrivals, late check-outs).
  • Coordinate with security regarding lost & found, guest safety, and VIP protocols.
  • Anticipate guest needs and ensure high satisfaction levels.
  • Handle complaints professionally, escalating to the Duty Manager if required.
  • Follow up to confirm guest issues are resolved.
  • Maintain logbooks, shift reports, and handover notes.
  • Update records of occupancy, revenue, and daily reports for management.
  • Adhere to hotel SOPs and grooming standards.
  • Assist with concierge services (transport, travel desk, tours, etc.).
  • Ensure the front desk area is clean, organized, and welcoming.
  • Uphold hotel policies regarding safety, secur

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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