Front Office Executive

• Guest Services: Greet visitors and guests professionally, answer inquiries, and direct them to the appropriate departments or individuals.
• Reception Management: Maintain a clean, tidy, and presentable reception area, ensuring all necessary materials and stationery are available.
• Communication: Handle and screen incoming phone calls, forward calls, and take messages.
• Reservations & Check-in/Check-out: Manage reservations, process guest check-ins and check-outs, and assist with any changes to bookings.
• Administrative Tasks: Assist with administrative duties such as data entry, filing, managing incoming and outgoing mail, and maintaining visitor logs.
• Payment Processing: Handle payments and present bills to customers during check-out.
• Record Keeping: Maintain accurate records of guest information, bookings, and hotel occupancy or office activity.
• Coordination: Liaise with internal departments to ensure guest requests and operational needs are met efficiently.

Essential Skills & Competencies:

• Customer Service: Ability to provide a high level of customer service and handle challenging situations with professionalism.
• Communication: Strong verbal and written communication skills for interacting with guests and staff.
• Organization: Excellent organizational skills to manage multiple tasks and maintain a structured front desk.
• Technical Proficiency: Familiarity with office management software and hotel property management systems (PMS) is often required.
• Multitasking & Time Management: Ability to handle various tasks simultaneously and manage time effectively to ensure smooth operations.
• Attention to Detail: A keen eye for detail to ensure accuracy in record-keeping and administrative tasks.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Edappally, Ernakulam, Kerala 682024: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person