Front Office Executive

As a Front Office Executive, your primary responsibility will be to welcome customers with a positive attitude and ensure a pleasant interaction that reflects positively on the organization. You will be expected to provide exceptional service by assisting individuals with inquiries, directing them to the appropriate locations, and ensuring they have a seamless experience. In addition, you will be responsible for answering incoming calls, providing relevant information, and transferring calls to the relevant personnel. Your role will also include helping with security measures by monitoring the premises, keeping track of individuals entering and exiting the facility, and reporting any suspicious activities. You may also be required to handle tasks related to general office upkeep, such as sorting mail, filing documents, entering data, and managing packages. Furthermore, as a representative of the organization, you will play a crucial role in promoting the brand by engaging with customers, providing information about services and programs, and creating a positive image of the company. This may involve distributing promotional materials, explaining loyalty programs, and collecting feedback from guests to ensure their satisfaction. Overall, as a Front Office Executive, you will be an essential part of the organization's front-line operations, ensuring that customers receive excellent service, the premises are secure, and the brand is effectively promoted to enhance the overall customer experience.,