Front Office Executive( Hospitality)

3 years

1 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a pleasant and professional Front Office Executive to be the face of our establishment. You will be responsible for providing exceptional guest service, managing check-ins/check-outs, and ensuring a welcoming environment at the front desk.

Key Responsibilities:

  • Greet guests warmly and handle all check-in/check-out procedures.
  • Manage room reservations, cancellations, and modifications efficiently.
  • Answer phone calls, respond to inquiries, and handle guest requests promptly.
  • Coordinate with housekeeping and other departments for smooth operations.
  • Maintain up-to-date knowledge of room rates, promotions, and hotel services.
  • Handle cash, billing, and POS transactions accurately.
  • Maintain records, guest feedback, and ensure timely reporting.
  • Resolve guest complaints in a courteous and professional manner.

Key Skills Required:

  • Excellent communication and interpersonal skills
  • Basic computer and hotel management software knowledge (e.g., PMS like IDS, Opera)
  • Pleasant personality and grooming
  • Customer service orientation
  • Multitasking and time management

Qualifications & Experience:

  • Graduate (preferably in Hotel Management or Hospitality)
  • 0–3 years of experience in front office/reception roles
  • Freshers with good communication skills can also apply

Work Environment:

  • Shift-based duty (including weekends and holidays)
  • Hotel front desk / reception area

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Hospitality Sector: 3 years (Required)
  • Front Office Executive : 3 years (Required)
  • Computer expertise: 3 years (Required)

Work Location: In person

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