Front Office Executive

Job Description

Welcoming guests with a friendly and professional demeanor. Providing information about hotel facilities, services, and local attractions. Handling guest inquiries, requests, and complaints efficiently and effectively. Managing guest feedback and escalating serious issues to the appropriate personnel. Managing online and phone reservations, ensuring accuracy and efficiency. Handling guest check-ins and check-outs, including verifying information and processing payments. Assigning rooms and managing the rooming chart. Making necessary changes to reservations and accommodating guest requests. Liaising with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met. Communicating effectively with guests and colleagues to ensure a seamless experience. Following up on guest requests and ensuring prompt resolution. Promoting hotel services, amenities, and special offers to guests. Upselling additional facilities and services when appropriate. Job Type: Full-time Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person Application Deadline: 20/06/2025