Front Office Executive

Position:

Location:

Job Summary:

The Front Office Executive will be the first point of contact for patients and visitors, responsible for providing excellent customer service, managing appointments, and ensuring smooth front-desk operations.

Key Responsibilities:

• Greet and assist patients/visitors in a professional and friendly manner.
  
• Manage patient registration, appointment scheduling, and follow-ups.
  
• Handle phone calls, inquiries, and provide accurate information about hospital/clinic services.
  
• Maintain and update patient records in the system.
  
• Coordinate with doctors, nurses, and administrative teams for seamless service delivery.
  
• Manage billing, payment collection, and receipts.
  
• Ensure cleanliness and organization of the front desk and waiting area.
  
• Handle patient feedback and escalate issues when necessary.
  
• Maintain confidentiality of patient information at all times.
  

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Proficiency in MS Office and hospital/clinic management software.
  
• Pleasant personality with a customer-centric approach.
  
• Ability to remain calm and courteous under pressure.
  

Preferred Experience:

• Prior experience in a hospital, clinic, or healthcare front-office role is an added advantage.