Front Office Executive cum Admin

Maarga Mind Care

#A14, Golf Course Ext Rd, Block A,

Sushant Lok lll, Sectoe 57,

Gurugram, Haryana-122011

Roles & Responsibilities:

Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

· To greet visitors and patients, determine their needs and guide them accordingly.

· To answer queries and to provide information directly to the person or on the telephone.

· To make future reservations for patients

· Guiding relatives of patients to their rooms during visiting hours

· To maintain and prepare files, records and reports.

· Feeding data into the computer

· Explain hospital regulations to patients, concerning visitors and visiting hours

· To sort mails and deliver messages

· Provide all relevant information to customers regarding Hospital facilities.

· Schedule appointments for patients on phone.

· Pre - Register the patients prior to their visit telephonically.

· Collect feedback from patients regarding their experience of Hospital stay/ visit.

· Attend and resolve patient’s questions and complaints, if any.

· Act as a bridge between external customers and various Hospital Departments.

· Act as a bridge between various internal departments of the Hospital.

· Keeps a track of all the patients calling from various sources for analytical purpose

· To maintain a cooperative relationship among health care teams by communicating information, responding to requests.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person