Front Office Executive

Responsibilities

The Front Office Executive will act as the first point of contact for visitors and clients, managing the reception area and ensuring smooth day-to-day operations. The role includes handling incoming calls, visitor management, and providing administrative support to ensure a professional and welcoming environment.

Key Responsibilities

Reception Management

Greet visitors, clients, and employees in a professional and friendly manner.

Manage the reception area to ensure it is tidy and presentable at all times.

Maintain visitor logs and issue visitor passes as required.

Telephone and Communication Handling

Answer and route incoming calls promptly and professionally.

Respond to general inquiries or direct them to the appropriate department/person.

Manage email correspondence and distribute messages effectively.

Administrative Support

Handle courier and mail services, including receiving and dispatching.

Assist with scheduling appointments, meeting room bookings, and calendar management.

Provide basic administrative support such as filing, data entry, and document preparation.

• Office Stationery consumption tracking, ordering and Invoice submission.
• New Joining Access Card & ID Card Process to vendors.
• Office fruit consumption order& consumption tracking.

Coordination and Support

Coordinate with housekeeping, pantry, and maintenance staff to ensure a well-functioning front office.

Assist in event coordination and other office activities as required.

Compliance and Security

Ensure adherence to visitor management protocols and security procedures.

Maintain confidentiality of sensitive information.

Skills and Qualifications

• Bachelors degree or diploma in hospitality, business administration, or related fields.
• 3-5 years of experience in front office or customer service roles.
• Excellent verbal and written communication skills.
• Proficiency in CANVA, MS Office (Word, Excel, PowerPoint) and familiarity with office equipment. Preferably have digital marketing experience.
• Strong organizational and multitasking abilities.

Key Attributes

• Professional appearance and demeanour.
• Customer-centric approach with a friendly attitude.
• Ability to work under pressure and handle challenges calmly.
• Attention to detail and proactive problem-solving skills.