Front office Executive

The position is all about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures. '

Roles & Responsibilities

1. Profit Center Team-Mate • ASR and margin analysis • Expense Control • Collections • Renewals • Vendor management • Retail Management

2. Build and expand community • Execute Business Specific Events within standard horizons

3. Client satisfaction and service delivery which lead to: • Above target CSAT score • Every member being a Brand Ambassador for AWFIS

4. Training and People development • Participate in training, development and refresher schedules • Skills and Knowledge Review every Quarter • Standard Procedures understanding and execution in close association with Senior Team Mate.

5. Vendor Management a. Conformance to Purchase-to-Pay process

6. Facilities Management • Upkeep of the Centre • Daily Readiness of Centre • Closure of Repair & Maintenance Tasks • Adherence to Compliances & Protocols • Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances

7. Lead the CSR initiative for Center in the vicinity

8. Active Participation in all company driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders for enhanced learning & execution Role of AWFIS for prepare a new Team Member: • AWFIS SOP and Guidelines induction will be imparted and material shared • Training on businessspecific SOPs and Background (eg. Collections, renewals) • Share updated design and layout specs and training on Centre layout • Induction session in relevant Verticals of AWFIS •