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DLS Hotels
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Front Office

Front Office

0 years

|

1 - 2 Lacs

Posted:12 hours ago| Platform: GlassDoor logo

Apply

Skills Required

processing payments communication maintenance billing reports

Work Mode

On-site

Job Type

Full Time

Job Description

Guest Services: Greeting guests, performing check-ins and check-outs, assigning rooms, and handling guest requests.
Reservations: Managing room bookings, changes, and cancellations via phone, email, and online platforms.
Financial Transactions: Processing payments (cash, credit cards), verifying credit, and balancing the cash drawer.
Information & Support: Providing guests with information on hotel services and local attractions, and acting as a liaison for various guest needs.
Communication & Coordination: Communicating guest needs, such as special requests, to other departments like housekeeping and maintenance to ensure timely service.
Problem-Solving: Addressing and resolving guest concerns, complaints, and issues promptly and efficiently.
Upselling: Suggesting additional services, room upgrades, or packages to enhance the guest experience and generate revenue.
Administrative Tasks: Maintaining guest records, handling billing, preparing reports, and managing office supplies.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

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